Knowledge
Give it the context it can use.
Connect customer history, product information, policies, and the records required for the job.
Swarit product
Build the agent around the job.
Define what the agent needs to learn, the process it must follow, and what it may do. Swarit carries that job from the first turn to a structured result.
One continuous record
Configure it. Run the call. Inspect the result.
The conversation can move naturally. The objective, required information, permissions, and captured state stay explicit.
Agent workspace
Illustrative workspaceAgent objective
ReadyQualify the caller for a sales handoff
Understand the caller's use case, volume, and timing. Complete every required field before proposing a handoff.
Required information
Qualification record
- What they need
- Monthly call volume
- Decision timeline
- Handoff owner
Connected knowledge
Available during the call
Qualification policyProduct catalogueAccount history
Authority stays with you
A clear job. A clear boundary.
Collect an appointment request. Ask for the missing detail. Hand it to reception for confirmation. Define the point where the agent acts and where your team takes over.
What the agent carries
More than a prompt on a phone call.
Each part has a clear job. None of it is hidden inside a long system prompt or reconstructed after the call.
Process
Define what complete means.
Set the required information, conditions, and outcomes without forcing the caller through a brittle script.
State
Keep a record while the call moves.
Track captured answers, missing fields, evidence, and workflow progress as structured state.
Authority
Decide what it may do.
Approve tools, require confirmation where needed, and preserve the full context when a person takes over.
Start with the job
Every call should leave useful work behind.
Give the agent the knowledge, process, tools, and limits. Keep the outcome inspectable.